Customer Satisfaction Studies

    • Study Client Satisfaction
    • Respondents 301 Fund of Fund Investors
    • Location US, Latin America, Canada, Europe
    • Study Client Satisfaction
    • Respondents 201 payment solution users
    • Location Unite States
    • Study Client Satisfaction
    • Respondents 202 payment solution users
    • Location United States
    • Study Client Satisfaction with Securities Services
    • Respondents 402 financial executives at pension funds, asset managers, insurance companies, hedge funds, and 3rd party asset managers

    • Location US, UK, and Continental Europe
    • Study Client Satisfaction
    • Respondents 200 payment solution users
    • Location United States
    • Study Client Satisfaction with Agency and Trust Services
    • Respondents 51 users of agency or trust services
    • Location United States
    • Study Hedge Fund Investor Satisfaction
    • Respondents 49 partners and redeemed partners
    • Location US, UK, Europe, and Asia Pacific
    • Study Sponsor Bank's Satisfaction with Payment Solution
    • Respondents 5 qualitative interviews with executives at a large US Bank
    • Location United States
    • Study Client Satisfaction
    • Respondents 447 hedge fund investors
    • Location US, Europe, Mideast, and Asia
    • Study Client Satisfaction
    • Respondents 100 financial, AML, and IT executives
    • Location US, Europe, Asia
    • Study Usage and Satisfaction with Analytical Software Suites
    • Respondents 300 government officials, consultants, and asset managers
    • Location US, Europe, Asia
    • Study Usage and Satisfaction with Analytical Software Suites for Quant Specialists
    • Respondents 75 portfolio managers and analysts specializing in quant analysis
    • Location US, UK, Europe
    • Study Client Satisfaction with Private Banking Services
    • Respondents 210 high-net-worth individuals
    • Location United States
    • Study HNW Individuals' Needs for Private Banking Services
    • Respondents 19 ultra-high-net-worth investors
    • Location United States
    • Study Customer Satisfaction with ADR Programs
    • Respondents 100 IR Directors
    • Location Europe
    • Study Customer Satisfaction
    • Respondents 102 risk managers, compliance officers, and anti-money-laundering executives at global banks
    • Location US, UK, France, Germany, South Africa, and Canada
    • Study Client Satisfaction with Cash Management Services
    • Respondents 152 treasurers, assistant treasurers, and cash managers
    • Location North America
    • Study Trade Services Client Satisfaction
    • Respondents 463 CFOs, finance directors, and trade finance specialists
    • Location US, Mexico, Europe, Hong Kong, Singapore
    • Study Global Clearing Client Satisfaction
    • Respondents 100 broker dealers
    • Location US, UK, Europe, Asia
    • Study Trade Services and Finance
    • Respondents 300 financial executives
    • Location Taiwan, Hong Kong, Brazil, Nigeria, South Africa, US
    • Study Client Satisfaction with Global Custody Services
    • Respondents 55 executives at institutional investors and asset management firms
    • Location US, Continental Europe, UK, and Australia
    • Study Air Shuttle Services
    • Respondents 1,600 frequent shuttle fliers
    • Location Northeast Corridor (United States)
    • Study Apartment Communities
    • Respondents 50 tenants
    • Location United States
    • Study Selection of Institutional Asset Management
    • Respondents 26 executives of endowments and foundations
    • Location United States
    • Study Investment Performance and Sales Support
    • Respondents 100 securities brokers
    • Location United States
    • Study Correspondent Banking Services
    • Respondents 46 CEOs and CFOs of community banks
    • Location New York, New Jersey, Pennsylvania, Ohio, Kentucky
    • Study Lockbox Services
    • Respondents 50 executives at Fortune 200 companies
    • Location United States
    • Study Institutional Asset Management
    • Respondents 300 institutional investors
    • Location United States
    • Study Foreign Exchange Services
    • Respondents 165 corporate executives and investment managers
    • Location United States and Great Britain
    • Study Global Custody Services
    • Respondents 460 institutional investors and asset managers
    • Location Europe, Asia, US
    • Study Mortgage Brokerage Services
    • Respondents 46 bank executives
    • Location United States
    • Study Depositary Receipts Programs
    • Respondents 436 CFOs and IR directors at large corporations
    • Location Europe, Asia, Latin America, Australia, New Zealand, South Africa
    • Study Investment Performance and Support Services
    • Respondents 37 corporate tax credit investors
    • Location United States
    • Study Investment Performance and Sales Support
    • Respondents 15 senior brokerage executives
    • Location United States
    • Study Valuable Articles Coverage
    • Respondents 300 high net-worth clients
    • Location United States
    • Study Hedge Fund Client Satisfaction
    • Respondents 201 institutional and high net-worth investors
    • Location US, Europe, Mideast